Return & Refund Policy
Thank you for shopping with us. We value your business and want to ensure you are satisfied with your purchase. Please review our policy below regarding returns, refunds, and exchanges.
Returns
Due to the personal and hygienic nature of bath and cosmetic products, we cannot accept returns on any opened or used items.
Unused, unopened gift items may be returned within 14 days of delivery for a refund or exchange.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition in which you received them.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original method of payment within 5–7 business days.
Shipping charges are non-refundable. If your order qualified for free shipping, the actual shipping cost may be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, please contact us at : bathbomballoons@gmail.com within 7 days of receiving your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing bathbomballoons@gmail.com with your order number and clear photos of the issue. We will arrange for a replacement or refund as appropriate.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
Bath bombs
Any cosmetic or personal care product
Used or opened products
Gift cards
Custom or personalized items
Allergy & Skin Sensitivity Disclaimer
All of our bath and cosmetic products are made with carefully selected ingredients. However, as with any skincare or bath item, reactions may vary by individual. It is the customer’s responsibility to review ingredient lists and perform a patch test before use. We cannot be held liable for any allergic reactions, skin sensitivities, or misuse of our products. If irritation occurs, discontinue use immediately and consult a healthcare professional.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at bathbomballoons@gmail.com
